Bali Travel eSIM want every customer to enjoy a smooth and reliable connectivity experience in Indonesia. We are committed to providing transparent policies, responsive customer support, and fair solutions when issues arise.
This Refund Policy explains when a refund may be requested, how technical issues are handled, and what customers should know before purchasing an eSIM.
1. Refund Eligibility
All refund requests are subject to order verification, eSIM status, applicable service-provider terms, and relevant consumer protection laws.
Customers who wish to cancel an order or request a refund should contact our support team as soon as possible, preferably before scanning, installing, or activating the eSIM.
An eSIM that has not been scanned or installed is not automatically eligible for a refund.
2. After Activation — Non-Refundable
Once your eSIM QR code has been scanned and installed, the data plan is considered active and is non-refundable, as the service has been delivered and the assigned number consumed.
3. Technical Issues
- If your eSIM fails to install, activate, or connect to the mobile network, our support team will help investigate the issue (contact via WhatsApp).
- If the issue is confirmed to be caused by us or our service provider and cannot be resolved, a replacement or refund may be provided in accordance with applicable terms.
A replacement or refund is not guaranteed for every technical complaint. Each case will be assessed fairly based on the evidence, service status, and applicable terms.
4. Device Incompatibility
Customers are responsible for checking device compatibility before completing a purchase. Refunds are generally not available because a device is incompatible with eSIM technology or is carrier-locked devices.
Please confirm your device supports eSIM and is unlocked before purchase — see our compatibility guide.
5. Failed Verification
Certain eSIM services may require IMEI registration, identity verification, or other registration procedures before use.
Customers must provide accurate information and follow the instructions provided during registration and verification.
Where a verified issue on our side prevents the service from being provided and cannot be resolved, we will consider an appropriate remedy, which may include a replacement or refund.
Refund eligibility may differ when registration fails because of inaccurate or incomplete customer information, failure to follow instructions, or other circumstances outside our control.
6. Deleted or Lost eSIM Profiles
An eSIM profile that has been deleted from a device may not be recoverable. The original QR code also be restricted from being used again.
Customers should not delete an installed eSIM unless instructed by our support team. If an eSIM has been accidentally deleted, contact us before purchasing another package. We will check whether reinstallation or replacement is possible under the service provider’s rules.
Accidental deletion does not automatically qualify for a refund or free replacement. Each request will be reviewed individually
7. Network Coverage and Internet Speed
- Network coverage and internet speeds may vary depending on location, device, and network conditions.
- Temporary signal fluctuations, slower speeds, or limited coverage in certain locations do not automatically qualify for a refund.
- If your eSIM experiences a persistent or complete service failure, contact our support team. We will investigate the issue and assess whether troubleshooting, replacement, or a refund is appropriate.
8.How to Request a Refund
- To request a cancellation or refund, please contact Bali Travel eSIM through the WhatsApp with your order number, reason for the request, and supporting evidence if required.
- Our team may request additional information to verify the order or investigate the issue.We will review your request and communicate the decision and any available next steps.
- Wait for approval request for refund.
9. Processing Time
If a refund is approved, it will generally be returned through PayPal to your original payment method, subject to the payment provider’s procedures and applicable requirements.
Processing times may vary depending on the payment provider and financial institution. We will provide an estimated timeframe when the refund is approved (usually within 5–10 business days, depending on PayPal and your bank).
10. Contact Us
For assistance with an eSIM purchase, installation, activation, registration, or refund request, please contact Bali Travel eSIM through the WhatsApp button on our site or the email in our footer.
We appreciate your trust in Bali Travel eSIM and will do our best to help you stay connected throughout your journey in Indonesia.
Bali Travel eSIM - Stay Connected, Travel with Confidence.